Emotion · Connection family
Empathy
noun
Feeling with someone — sensing and understanding what another person is experiencing from their point of view.
How it shows up in the body
Your face mirroring theirs, a softening, slowing down, leaning in.
What it is telling you
You are connected to the other person. Empathy is the bridge between Social Awareness and Relationship Management.
The urge — and the choice
To fix, advise or compare. The choice is to reflect what you hear first.
One thing to try
Before you answer, say back what you heard — “It sounds like you’re feeling ___ because ___.”
Practice it: Circle check-in.
Read more: Social awareness
